Shipping Policy

Free Standard Delivery Australia-Wide and to New Zealand on all orders $100 AUD or more. We ship from Sydney, Australia with Australia Post eParcel, all parcels include tracking and optional safe drop. We can ship to all addresses including PO Boxes, Locked Bags, Parcel Lockers etc.

We also ship worldwide with the exception of Sudan and Russia. 

Most customer orders ship in 7-10 calendar days. We can not speed this timeframe up as it is the time it takes to import stock from the USA warehouse. Choosing Express Post at checkout will NOT fasten your order processing time, it only changes your delivery service from regular Aus Post to Express Aus Post.

We are an authorised retailer of Pleaser USA Inc. brands and import product on demand for our customers. Please allow 7-10 days for order processing while your item is shipped from the USA warehouse to us in Sydney. During order processing your will receive an order confirmation email within 15 minutes of completing checkout, and then a shipment confirmation email 7-10 days later when your order ships from our Sydney HQ.

If you haven't received an order confirmation email within 1 hour, or a shipment confirmation email within 10 days, please get in touch. Please avoid contacting us for a delivery update if your order is still within normal processing times, our staff work hard to pack and post orders the same day the products arrive to us from the USA. The 7-10 days quoted is the time it takes for the item to arrive to us from the USA and is not a reflection of the care our local team is taking with your order. We know your order is important to you and we get product out as fast as we can.

SHIPPING METHODS:

  • Parcel Post: Australia Post's standard parcel service. This is an Australia-wide service with tracking and signature on delivery. No insurance is included. Price is calculated at checkout based on your delivery location and the combined weight of your order. Free Parcel Post is available at checkout for orders $100 AUD or more. You can check current domestic delivery times here and any service disruptions here.
  • Express Post: Australia Post's express parcel service and their fastest parcel delivery service. It is an Australia-wide service with tracking and signature on delivery. No insurance is included. Price is calculated at checkout based on your delivery location and the combined weight of your order. You can check current domestic delivery times here and any service disruptions here