Returns, Exchanges, Refunds & Store Credit

At Shoe Me we want you to have the best experience shopping with us possible! That's why we offer FREE UNLIMITED RETURNS* for exchange or store credit and an easy online process that takes less than 3 minutes. *Some conditions apply, see full details below in our Return Policy.

You can return via post or in-store. If you are returning to store, you don't need to complete the below online form, just pop in during trading hours. See our Store Locations.

In a rush to get something else? We also offer instant exchange! Need help? Contact Us

If you don't love it, we want to fix it! To get started you'll need your Order ID (found on your order confirmation or shipping confirmation email) and customer email address (where we've been sending you order updates).

Ready? Let's get started!

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Shoe Me Return Policy

If you are looking to return or exchange your order for whatever reason, we're here to help! You can return your product for store credit, an exchange, or a refund to the original payment method.

Please be aware that:

  • Returned items must have tags still on (if applicable) and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use, unless you are making a warranty claim.
  • Discounted items (more than 40%) cannot be returned or exchanged.
  • We provide a 6 Month Warranty on our items from date of purchase against any manufacturing defects.
  • Any Store Credit earned from your purchase with our Shoe Me Money rewards program will be deducted from your reward credit after you return an order (but we never deduct past 0 and put you in a negative balance).