Terms and Conditions
Last Updated: 30 September 2026
These Terms and Conditions govern your use of the Shoe Me website and the purchase of products from Shoe Me Pty Ltd. By accessing this website or placing an order, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use this website.
Company Information
Shoe Me Pty Ltd
ABN 76 627 358 963
Ultimo NSW 2007
Australia
Website Use
This website and its content are provided for personal shopping and informational purposes only. You may not reproduce, distribute, modify, or exploit any content from this website without prior written permission from Shoe Me Pty Ltd.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Product Information
We make every effort to ensure product descriptions, images and pricing are accurate. However:
- Colours may vary slightly depending on screen settings.
- Product packaging may differ from images.
- Measurements are approximate.
Footwear sizes on our site are shown in US sizing; please refer to the published size chart when choosing your size.
If a product is listed at an incorrect price due to an error, Shoe Me reserves the right to cancel or refuse the order, subject to applicable consumer law.
Orders
All orders placed through our website are subject to acceptance and availability.
We reserve the right to cancel an order, limit quantities, or refuse service, subject to applicable law.
If payment has already been processed and the order is cancelled, the full amount will be refunded.
Pricing and Shipping
Prices are displayed in the currency applicable to your selected market: Australian Dollars (AUD) for Australia and New Zealand Dollars (NZD) for New Zealand. Other market currencies may vary. Prices include GST where applicable for Australian orders.
Delivery options and costs are shown at checkout. Free regular delivery is available on Australian orders of A$150 or more; free International Express delivery is available on New Zealand orders of NZ$150 or more. Most customer orders are dispatched from Sydney CBD about one week after ordering because most items are sourced from our US distribution warehouse and imported in twice-weekly batches. Express delivery changes transit after dispatch, not order processing time. See our Shipping Policy for details.
Returns and Exchanges
For eligible change-of-mind returns, request an exchange or store credit within 60 days of delivery. This voluntary policy does not offer a refund to the original payment method for change of mind, except where required by applicable law. Items must be unused, unworn and returned in original packaging.
For an approved exchange of the same item in another size, we honour the original price paid, including a discount applied to that purchase, if the exchange item is available. We confirm any price difference for a different item before proceeding. If the exchange item is unavailable from both our Sydney stock and US distribution warehouse, we issue store credit instead; we do not accept preorders or backorders for unavailable items.
Items marked Final Sale or discounted 30% or more are excluded from our voluntary change-of-mind returns, but warranty and applicable consumer-law rights still apply. Return-label fees, processing details and any applicable EU withdrawal rights are explained in our Returns Policy.
Warranty and Faulty Products
We provide a 6-month warranty against manufacturing defects and faults, in addition to applicable statutory rights. Depending on the issue, the warranty remedy may be repair, replacement or refund. The warranty does not cover general wear and tear, accidental damage or misuse. We waive return-shipping charges for approved warranty returns.
Our warranty period, change-of-mind window and Final Sale terms do not restrict remedies available under applicable consumer law for faulty or misdescribed goods. Under Australian Consumer Law, the remedy for a fault depends on the circumstances; for a major failure, customers may be entitled to choose a refund or replacement. New Zealand customers retain applicable statutory rights.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Intellectual Property
All content on this website including text, images, graphics, branding and logos are the property of Shoe Me Pty Ltd or its licensors.
You may not copy, reproduce, distribute, or use any content without permission.
Limitation of Liability
To the maximum extent permitted by law, Shoe Me Pty Ltd is not liable for any indirect or consequential damages arising from the use of this website or products purchased from it.
Nothing in these Terms excludes or limits any rights under Australian Consumer Law or other applicable consumer law.
Third Party Links
This website may contain links to third party websites. These links are provided for convenience only.
Shoe Me Pty Ltd is not responsible for the content or practices of third party websites.
Website Availability
We aim to keep our website accessible at all times but cannot guarantee uninterrupted access.
Access may be suspended temporarily for maintenance or updates.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any disputes relating to these Terms will be subject to the jurisdiction of the courts of New South Wales, subject to applicable consumer rights.
Contact
If you have any questions about these Terms and Conditions please contact: